CUSTOM AI IMPLEMENTATION
NovaGente designs and implements Shadow Pipelines around the CRM, ERP, inboxes and messaging channels your team already uses — with business rules, auditability and human approval.
WHAT WE IMPLEMENT
Start with a high-friction workflow, validate the business rules, then automate the invisible work between customer request and approved action.
Turn email, WhatsApp, forms and documents into structured quote or order data ready for validation and human approval.
Normalize inbound requests, identify intent and missing information, then route each case to the right person or workflow.
Connect validated operational data to your CRM, ERP, spreadsheets or internal APIs without replacing the systems your team already knows.
Extract and validate structured business data from purchase orders, PDFs, spreadsheets and recurring operational documents.
IMPLEMENTATION MODEL
No rip-and-replace project. We start with one workflow, keep humans in control and expand only after the operating model proves useful.
Map the repetitive workflow, current systems, manual touches, business rules and success metric.
Define capture, extraction, deterministic validation, escalation and CRM/ERP integration before adding AI interpretation.
Connect the real channels and systems, test edge cases and deploy with human approval and audit logs.
Monitor exceptions, quality, cost and business outcomes, then expand the workflow where the ROI is proven.
TECHNICAL FOUNDATION
Models are one layer. Reliability comes from data access, orchestration, deterministic rules, observability and secure integrations.
LLMs
Frameworks
Vector & Data
Backend
Frontend
Infra
START WITH ONE WORKFLOW
Send one repetitive operational process. I will review the bottleneck and identify a practical first automation opportunity.